Dutch banking group Rabobank has chosen Dynatrace’s application performance monitoring (APM) solution to monitor the real-time experience of customers across various touchpoints.

The technology will be used across the bank’s entire IT stack from mainframe to mobile.

Rabobank service owner of monitoring, IT and data Hans van der Net said: “Every department of Rabobank was running its own APM solution, which meant we had quite a disjointed response to performance problems. Not only did we lack complete visibility of every user, we didn’t know which performance issues were impacting customers the most, why, and how to remediate them.

“With Dynatrace, we can see every user, across every application, anywhere in our digital ecosystem.”

The APM solution will also support the bank’s DevOps teams, which the bank plans to expand within the next 18 months.

“On top of amplifying the customer experience, Dynatrace will play a crucial role in supporting our DevOps teams – they’ll be able to anticipate how software updates will impact users ahead of time, or catch issues early on so they can roll back and fix these rapidly with minimal effect on customers,” Van der Net added.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

The vendor said that its technology will enable the bank to achieve its goal of a 9+ customer experience rating.