Dutch banking group Rabobank has chosen Dynatrace’s application performance monitoring (APM) solution to monitor the real-time experience of customers across various touchpoints.
The technology will be used across the bank’s entire IT stack from mainframe to mobile.
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Rabobank service owner of monitoring, IT and data Hans van der Net said: “Every department of Rabobank was running its own APM solution, which meant we had quite a disjointed response to performance problems. Not only did we lack complete visibility of every user, we didn’t know which performance issues were impacting customers the most, why, and how to remediate them.
“With Dynatrace, we can see every user, across every application, anywhere in our digital ecosystem.”
The APM solution will also support the bank’s DevOps teams, which the bank plans to expand within the next 18 months.
“On top of amplifying the customer experience, Dynatrace will play a crucial role in supporting our DevOps teams – they’ll be able to anticipate how software updates will impact users ahead of time, or catch issues early on so they can roll back and fix these rapidly with minimal effect on customers,” Van der Net added.
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By GlobalDataThe vendor said that its technology will enable the bank to achieve its goal of a 9+ customer experience rating.
