Digital challenger Orange Bank Africa has gone live with Temenos to support the bank’s launch and drive financial inclusion in Africa.

Through Temenos’ cloud technology, Orange Bank Africa plans to deliver digital banking services in the African WAEMU region, starting with the Ivory Coast.

Patrick Roussel, Vice President, MEA Mobile Financial Services at Orange, said: “Our mission is to deliver banking services to those that don’t yet have access with an offer that differentiates us from the competition: simple, accessible and above all mobile-first banking. In order for us to achieve this goal in West Africa, we needed a strategic technology partner with rich experience deploying banking software in the cloud.

“Temenos’ cutting-edge cloud technology, relentless focus on innovation and unrivalled regional experience makes it the perfect partner for Orange Bank Africa as we launch our operations. Temenos Transact gives us the scalability we need to grow and provide vital financial services to millions of customers.”

The announcement comes as banking services penetration in West Africa is relatively low compared to mobile phone penetration. According to the Economist Intelligence Unit, the affordability of smartphones is driving the of mobile-only initiatives.

Orange Bank Africa’s mobile-first banking strategy was developed to deliver financial services to consumers’ phones.

“Differentiated banking services”

Temenos and its partner, MCB Consulting, worked closely with Orange Bank Africa to implement the solution remotely after the onset of the Covid-19 pandemic.

Jean-Michel Hilsenkopf, Chief Operating Officer, Temenos, said: “Across the globe, banks are moving to the cloud and achieving operational excellence that drives a higher banking performance. For Orange Bank Africa, the cloud is key for rapid market expansion and sustainable business growth. There is a growing need to provide people in West Africa with access to banking services and Orange Bank Africa will play a vital role in addressing this.

“Telcos like Orange are particularly well placed to offer differentiated banking services and enhanced customer experiences because of their established client base and mobile-centric capabilities. Temenos’ SaaS technology provides a powerful and flexible solution that will support Orange Bank Africa to continuously adapt to changes in the market and innovate quickly as customer demands evolve. We are excited to support the bank in delivering personalised mobile-banking services as they advance financial inclusion in West Africa.”