Omani lender BankDhofar has completed its three-phase digital transformation leveraging Infosys’ Finacle Digital Banking Suite.
The programme is aligned with the lender’s plans to become a digital first entity.
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In the first phase, BankDhofar modernised its branches in collaboration with Infosys’ customer-centric digital transformation studio. This will help in improving customer experience as well as enhancing operational efficiency.
The second phase involved modernisation of digital channels and upgrading existing Finacle Online Banking application for both retail and corporate banking.
BankDhofar also implemented the Finacle Digital Engagement Hub to deliver integrated and tailored digital banking services across channels.
In the final phase, the entire back-end technology infrastructure was modernised. It included upgrading Finacle Treasury, Finacle Payments and Finacle Core Banking platforms to the latest Finacle 11 enterprise version.
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By GlobalDataTraining staff on the new platform was also part of the programme.
BankDhofar CEO Abdul Hakeem Omar Al Ojaili said: “We are glad that BankDhofar Vision 2020 is today a reality with a new digital-first banking platform, powered by Infosys Finacle.
“We are glad that our transformation programme covering technology upgrade, channels upliftment, process improvement, data restructuring, branch modernization, and culture transformation are well underway, allowing no room for disruption to the end customer.
“Post go-live, we believe BankDhofar ranks the highest in terms of technology leadership, and functional coverage. We are now well positioned to offer our customers a world-class banking facility with the new platform, either at the branch or through digital channels, as we strive to strengthen our leadership position in the Sultanate.”
Finacle is a digital banking solution suite from EdgeVerve Systems, a wholly owned product subsidiary of Infosys.
According to the company, the solution is used by banks in more than 100 countries to serve more than a billion consumers.
