National Bank of Abu Dhabi (NBAD) has chosen NCR SelfServ 91, a new hardware platform, to transform branches and extend its retail banking footprint.

NBAD is the first financial institution in the Middle East to use NCR SelfServ 91, claims the US technology firm.

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NCR said that SelfServ 91 is a modern, sleek, in-branch ATM that assists in migrating low-value transactions from the teller line to self-service, freeing branch employees to concentrate on sales and customer support.

The National Bank of Abu Dhabi retail & commercial – gulf senior managing director said Abdulla Al Otaiba said: "At NBAD we believe that to be recognised as the World’s Best Arab Bank, we need to put our customers at the forefront and do the right things, the right way.

"NCR’s new branch transformation technology helps bring tellers and all of their equipment out from behind the counter and allows them to interact with customers in an open environment, while retaining the human touch."

Following integration with NCR Interactive Banker software, SelfServ 91 can carry out nearly 90% of typical teller transactions and connect in-branch employees to server-based software that delivers fast, real-time customer and transaction data to tablet PCs. The fast service frees staff to roam the branch and assist customers as they conduct transactions.

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Providing a range of banking services including retail, investment and Islamic banking services, NBAD currently operates a network of 125 bank branches and cash offices and more than 585 ATMs across the UAE.