Lloyds Bank has launched a new online booking system to enable clients to book face to face appointments in all branches online or on their mobile phone.
The real time online booking service will allow clients to book a face-to-face appointment, amend an existing appointment and then receive SMS and email reminders.
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The bank said that appointments can be booked for the next day and up to three weeks in advance.
The service will give people option to choose from alternate branches and times if their local branch is busy at the time they desire.
Commenting on the launch of new system, Lloyds Bank’s digital director Adrian Bryant said: “The new online appointment booking system will give customers convenient access to our branches. There are some things that some people just prefer to do face to face.
“So we’re using technology to improve that process for everyone while recognising people’s varying needs. Online bookings are just one of the many ways that we are using technology to help our customers and bring to life our multi-channel offering.”
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By GlobalData
