Israeli lender Bank Yahav has deployed the TCS BaNCS Digital Platform for banking and trading to improve omni-channel customer experience.

The rollout follows the implementation of TCS BaNCS Banking and Securities platforms to support Bank Yahav’s core system transformation plan.

Bank Yahav CIO Gadi Davidiyan said: “We were among the first banks in Israel to successfully deploy a core banking solution from an international vendor and now, with the adoption of TCS BaNCS Digital for Banking and Trading, we have firmed up our standing in the region as a leader in customer experience.

“A significant portion of our client base has embraced the mobile apps. We have witnessed more than three million logins in the first quarter since going live.

“With a comprehensive suite of self-service options that are intuitive and easy to use, our customer adoption of the apps is increasing every month.”

He added that the deployment have also significantly reduced number of queries to its call centre.

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By GlobalData

TCS BaNCS Digital is an enterprise-wide solution developed on a hybrid platform. The mobile application complies with WCAG 2.0 AA standards and is equipped with binary protection, secure APIs, anti-tampering and tap jacking security features.

It includes remote cheque deposit facility to enable customers digitally deposit and process up to 20 cheques at a time.

The solution also enables them to switch between banking and trading apps the requiring additional authentication.

Earlier this month, National Bank of Bahrain (NBB) tapped TCS to support its digital transformation. The Bahrain-based bank selected TCS BaNCS for Core Banking to diversify its businesses.