ING Direct Canada team up with IBM on digital channels

ING Direct Canada, a wholly owned subsidiary of Scotiabank has teamed up with IBM to provide support across its mobile and digital channels.

ING Direct Canada, a wholly owned subsidiary of Scotiabank, has teamed up with IBM to provide support across its mobile and digital channels.

IBM will supply the IT to ING Direct Canada for account access across mobile devices and social media channels, voice recognition, and security.

According to ING this will provide its customers with greater control to manage their accounts within their increasingly mobile and social lifestyle.

The mobile software, named Orange Snapshot, allows consumers to view their accounts without having to repeatedly login.

Charaka Kithulegoda, CIO at ING Direct Canada, said: "There is a seismic shift in what is happening in financial services. Mobile banking is changing not only how people bank, but also what they expect from their banks and, ultimately, whom they choose to bank with. ING Direct, with IBM’s help, is committed to making banking simpler, engaging and more relevant by giving customers the easy tools they need to bank whenever, wherever and however they want."

Kevin Custis, IBM’s global leader for mobility services, said: "From online to mobile to social banking, ING Direct Canada has led the Canadian financial services industry in connecting with clients through new channels.

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Custis added: "IBM has become an essential partner in helping ING Direct build a flexible and scalable online and mobile infrastructure that enables the bank to support new devices and other digital channels while responding to changing customer demands."