Mandatory Credit: Photo by Rafiq Maqbool/AP/Shutterstock (6915108a) A man walks past the ICICI Bank in Mumbai, India, . The Indian bank reported net profit growth of 20 percent Tuesday, as it shed non-performing loans and boosted interest income India Earns ICICI Bank, Mumbai, India

India’s ICICI Bank has today launched a voice recognition service for its retail banking customers.

The bank has integrated its AI chatbot iPal with Amazon Alexa and Google Assistant, offering select banking services with a voice command.

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Anup Bagchi, Executive Director, ICICI Bank, said: “Our retail customers can execute a host of their banking requirements from their home securely and 24/7, without visiting a branch.

“With the growing comfort of customers in using digital assistants like Alexa / Google Assistant in every-day life, we believe that this will add immense convenience to our customers, as it allows them to get speedy and personalised banking experience whenever they need it.”

The announcement comes amid India’s nationwide coronavirus lockdown, and is another way for customers to connect with their bank from home.

Setting up iPal

  • Download Alexa/Google Assistant app and link ICICI Bank account
  • Open the app
  • In Alexa, go to Skills & Games > Your Skills > ICICI Bank iPal > Settings > Link Account
  • In Google Home, go to Explore > Search for action ICICI Bank iPal > Link
  • Customer will be redirected to chatbot.icicibank.com
  • Customer must enter the mobile number registered with the bank for OTP verification
  • Set up a 6-digit MPIN (for verification during transactions)
  • Complete debit card grid authentication
  • Ask queries such as: “Alexa, tell me my credit card due amount?” or “What is my account balance?”
  • After this, the customer will receive an SMS, to their registered mobile number, with the response to commands

Customers can also ask queries related to the bank’s products and services. ICICI’s chatbot iPal will then read the answer aloud through the Alexa/Google Assistant-enabled devices.

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Last month, ICICI Bank also introduced banking services on WhatsApp as another way to offer remote banking services during COVID-19.

Bagchi added: “It has always been our endeavour to offer improved digital convenience to our customers. Recently, we had rolled out ‘ICICIStack’, the most comprehensive digital platform in the country by a bank, and Whatsapp banking to facilitate crores of customers to continue all their banking, digitally and from a remote location, without visiting a bank branch.”