HSBC in collaboration with Samsung has launched a new smartwatch trial programme at its flagship branch in Manhattan, US.
Around a dozen of bank employees have been equipped with Samsung Gear S3 smartwatches, which have been particularly configured to feature an HSBC enterprise application.
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The HSBC smartwatch exercise is aimed at knowing how mobile technology can help the bank to improve its retail bank business and customer experience.
HSBC smartwatch trials
The smartwatches are designed to help streamline communication, offer efficient customer service and help the branch manager in tracking overall bank operations.
The moment a customer enters the branch and tells the front desk staffer what they need, the bank employee can instantly send the messages to the branch associate using preset messages built into the smartwatch app.
The smartwatch will allow the associate to reply the message quickly, indicating whether or not they can help.
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By GlobalDataHSBC and Samsung are planning to launch a second pilot in a Dubai branch after that both the companies will consider launching the smart device at HSBC branches across the globe.
New HSBC services
HSBC has been embracing new solutions and services recently. HSBC Fusion has also been launched in the US.
It will give customers greater control over their business and personal finance needs and will offer a single point of access. This can be either in the branch, by phone or via digital banking services.
HSBC North America head of retail banking Pablo Sanchez said: “At HSBC, we understand what it’s like to run your own company and your own household at the same time.
“By integrating business banking and personal banking on a single digital platform, HSBC Fusion is our way of giving business banking customers more clarity into their finances, helping them save time and get ahead with easy access to funding, advice and opportunities.”
The bank will assign customers of HSBC Fusion one point of contact for both their business and personal banking needs.
