British banking giant HSBC has launched its voice biometrics solution for customers in Malaysia – the first deployment of the technology in a Southeast Asian country.

The Voice ID solution enables customers to use voice recognition technology to verify their identity. It also makes it safer and easier for customers to access phone banking services.

By using this technology, customers no longer will have to remember their passwords or answers to security questions for their everyday banking needs.

HSBC has allowed eligible phone banking customers to register for the Voice ID services, through a dedicated hotline.

Once they connect to the hotline, the enrolment process will prompt customers to repeat the passphrase “my voice is my password”.

This will create a voiceprint for future identity verification.

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Enrolled HSBC customers can use the passphrase to access phone banking services, instead of providing their telebanking PIN (TPIN).

HSBC Malaysia head of wealth and personal banking Tara Latini said: “With the introduction of our Voice ID solution, retail customers in Malaysia will have even quicker and easier access to their bank accounts while leveraging a more secure form of identification; using customers’ unique voiceprint which will help protect their accounts against fraud.”

The voice biometrics technology adds an additional layer of security for the bank’s customers as fraudsters and hackers cannot replicate a person’s voice.

The Voice ID technology said to adopt a two-tier verification system to measure the mechanics of how sounds are produced.

Therefore, Voice ID can recognize a customer’s voice even when they have a cold or sore throat, it is claimed.

The Voice ID solution is already available to the UK, UAE, and Hong Kong customers.

Currently, it supports English, Mandarin, and Bahasa Malaysia languages for verification.