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October 25, 2017

Hellenic Bank to transform payments platform with Fiserv’s Dovetail solution

By Douglas Blakey

Cyprus-headquartered Hellenic Bank has selected Fiserv to help further the bank’s digital transformation through a new payments platform.

Hellenic Bank will implement the Dovetail payment solution from Fiserv as part of its overarching digitalisation strategy. It will enable Hellenic to offer new products and services more quickly to an expanding client base and deliver on the bank’s vision of being seen as a trusted innovative partner that provides excellent service and understandable products.

“To build on our position as a modern and innovative bank, we needed a proven payments platform that could not only address our immediate needs, including the optimisation of our payments processes and resources, but also our future payment initiatives,” said Phivos Leontiou, Head Group Operations, Hellenic Bank.

“Fiserv is the right choice given their best-in-class solutions, track record of delivery excellence and long-term partnership approach.”

Martin Coen, senior vice president, Billing and Payments Group, Fiserv, added:“Banks across Europe are in a race to modernise to keep pace with changing market needs and customer demands.

“The Dovetail payment solution will provide Hellenic Bank with the agility and flexibility required to enhance customer offerings, enabling it to add new functionalities as the market evolves, while ensuring the operational resilience essential for payments.”

Fiserv boosted its real-time payments proposition by acquiring Dovetail in August.

Hellenic operates a branch network of around 60 outlets in Cyprus. Hellenic is currently in turnaround mode or as it terms it:  “Fix” and “Build”.

The “Fix” aspect predominantly relates to the resolution of NPEs, whilst the “Build” aspect relates to focused growth through the expansion of the Bank’s franchise.

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