Freshworks solution has been selected by Sterling Bank to enhance its legacy IT platform.

The platform was deemed incapable of aiding digitisation goals and meeting the requirements specified by the ISO 20000-1 standard.

Go deeper with GlobalData

Premium Insights

The gold standard of business intelligence.

Find out more

The bank chose Freshworks’ flagship IT service desk solution Freshservice after a successful proof-of-concept.

The aim was to enable its technology team meet organisational goals and boost operational efficiency.

Sterling Bank chief information officer Olayinka Oni said: “We were very impressed with the way Freshworks presented its service desk features, backed with business benefits from an end-user point of view. At the end of the POC, we realised that Freshservice was a perfect fit to meet all our organisational needs and goals.”

The overhaul was triggered by the 2014 CIO imperative. In addition, it mandated the bank to abide by industry best practices and the CBN IT roadmap for local financial institutions.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

Freshworks director for Middle East & Africa Arihant Jain said: “Africa is a very strategic market for Freshworks. The opening of this new market is an important milestone for us. It demonstrates our expanding commitment to Africa and further strengthens Freshworks’ position as a leading provider of business software.

“The combination of our industry-leading software solutions along with an already strong customer base in the region will allow us to partner with more African businesses as every company in this region is looking for innovative solutions to improve their customer and employee experience.”