First Horizon National, the parent of First Tennessee Bank and Capital Bank, has expanded its partnership with Diebold Nixdorf for improvements to its ATM network.
First Horizon and Diebold Nixdorf have been partners for more than three decades.
First Horizon chief operating and risk officer Yousef Valine said: “This continued partnership will help us consolidate management of our self-service network while keeping First Horizon ahead of the curve on the latest banking technology, and, most importantly, keeping our customers’ information safe.”
For gaining the capability to add features to its ATM network, First Horizon will utilise the vendor’s Vynamic Connection Points terminal application software.
Besides, First Horizon will leverage DN AllConnect Services that is said to include “endpoint monitoring, a robust operations center, hard drive encryption, advanced access controls and inventory management”.
At the same time, First Horizon will upgrade its ATMs to the Windows 10 operating system with the vendor’s support.
It will also use Diebold Nixdorf’s ActivEdge card reader, which is designed to fight fraud.
First Horizon expects to wrap up the self-service network improvements by this year-end.
The two parties also signed a renewed five-year maintenance agreement, under which Diebold Nixdorf will continue to offer maintenance for First Horizon’s ATMs.
Diebold Nixdorf senior vice president and managing director of banking for Americas Octavio Marquez said: “Retail banks are facing a variety of pressures to upgrade their technology, from regulatory mandates to shifting customer expectations.
“They rely on us to offer unparalleled insights and comprehensive management of whole-network upgrades.”