UAE-based Emirates NBD has launched a new generation interactive teller machine (ITM), which enables customer to interact via a video personal teller.
The teller machine provides the option to use Emirates ID to conduct transactions such as encashment or deposit of multiple cheques and enquiries about accounts, cards and loans, in addition to cash deposit and withdrawal.
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The ITM is developed by US-based NCR Corporation. It will enable the lender to offer banking services at extended hours at its Ibn Battuta mall branch.
The bank intends to expand this service to four additional locations over the next few months.
Emirates NBD group head of retail banking and wealth management Suvo Sarkar said: "With the Interactive Teller Machine, we have redefined convenience banking.
"With our new ITM, we are offering Emirates NBD customers access to a virtual teller that can provide responsive, intuitive feedback and perform transactions comparable to an in- branch experience, without the limitations of branch timings or queuing."
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