Boston-based lender Eastern Bank has chosen nCino’s Bank Operating System to enhance productivity and streamline the lending process.
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The technology vendor said that its cloud-based platform will help the bank centralise its loan origination capabilities with customer relationship management (CRM), business process management, and business intelligence and reporting
The technology will also allow the bank to holistically assess the lending process and detect potential loopholes. Identifying these loopholes will enable the bank to acknowledge and correct workflows to close loans faster and more accurately and in turn improve operational efficiency, nCino said.
Eastern Bank senior vice president Matthew Osborne said: "Superior customer service is very important to Eastern Bank. We’re confident that nCino’s technology will help us better serve the people and businesses of New England."
Established in 1818, Eastern Bank operates with about 100 branches to serve communities in eastern Massachusetts and southern and coastal New Hampshire. The bank manages $9.9bn in assets and offers banking, investments and insurance under one roof.
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