Lloyds Bank has decided to equip 2000 of its isolated elderly customers over the age of 70 with free tablet devices and digital skills training amidst the coronavirus (Covid-19) pandemic.
The bank will also support vulnerable people to help them gain access to online banking.
The UK bank has teamed up with We are Digital, a digital skills training agency, to provide a dedicated phone line to support nearly 20,000 customers.
Apart from online banking, We Are Digital’s agents will guide customers on how they can access the internet, conduct online shopping and connect with family and friends virtually.
The partnership, under a pilot project, will provide 2,000 tablet devices to elderly customers to help them access the internet.
Currently, the bank’s local branch and teams across Halifax and Bank of Scotland are contacting those in need of these initiatives.
Lloyds Banking Group sustainable business director Fiona Cannon said: “For many right now, staying connected and accessing vital services is difficult – and for those experiencing isolation, this also can have profound effects on their mental health.
“That’s why we believe offering practical and emotional support through initiatives such as these is so important in helping our vulnerable customers to feel more connected and in control.”
The bank added that it will also provide emotional support to the most vulnerable in society during these unprecedented times.
Lloyds has partnered with Mental Health UK and The Silver Line to provide around-the-clock helpline and friendship services to customers aged 55 and above.
It has extended additional funding towards Mental Health and Money Advice Service for those in financial difficulty.