Alabama-based Citizens Bank & Trust has entered into a collaboration with Fiserv to enhance digital banking and fuel its growth.
The bank selected Fiserv’s DNA core account processing platform to streamline integration of third party applications and accelerate the launch of new products and services.
The platform will also help Citizens Bank & Trust in adding new capabilities and adapt to changing requirements.
Furthermore, the bank will also roll out AI-driven voice banking and solutions for digital banking, person-to-person payments and electronic bill payments.
Citizens Bank & Trust CIO Sam Pate said: “Previously, customers had to navigate between multiple sites and apps to access their accounts, none of which consistently display the most current transaction information.
“With DNA, we’ll be able to integrate whatever tech our strategy demands and operate in a real-time environment with consistently up-to-date account and transaction data. This type of environment is foundational to the experience we want to create for our customers moving forward.”
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Fiserv Open Solutions president Chris Bacon said: “Citizens Bank & Trust laid out a smart, comprehensive growth plan, and we look forward to enabling their team’s strategy with Fiserv technology, particularly with real-time core processing and open APIs.
“With DNA, the bank will be in a stronger position to offer innovative products and services and a streamlined experience to retail customers, while continuing to expand their already robust commercial revenue lines.”
Founded in 2003, Citizens Bank & Trust is a community bank with more than $700m in assets.
Recently, Sri Lanka’s SDB bank extended its partnership with Fiserv to upgrade banking platform and teller solutions.