US-based Capital Bank has added 170 ‘cash recycling’ ATMs to its network from fintech firm Diebold.
The machines feature a deposit automation facility, which enables customers to deposit cash or cheques via self-service.
The ATMs print full transaction details, including images of deposited cheques, on receipts.
Diebold says the new tellers hold up to five times the cash of standard ATMs, and are easier for bank staff to maintain as they test the condition of notes and sort notes by denomination.
The move makes Diebold the sole ATM provider for Capital Bank’s 164 US branches.
Capital Bank said that by bringing its tellers under one company, it would provide a more standardised and effective cash dispensing service.
As part of the deal, Diebold will be responsible for 24/7 ATM status monitoring. The company will provide maintenance for preventive and responsive issues, and maintain anti-virus and operating system software.
Diebold’s management service will also provide round the clock status monitoring, notifications, remote diagnostics and failure resolution to keep the ATMs up and running.
Mychal Kempt, VP of North American operations at Diebold, said the ATM roll out was an important part of Capital Bank’s expansion.
"We’re delivering consistent, reliable ATM channel management services to all of the bank’s current branches," Kempt said.
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