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December 5, 2018

Barclays IT contract extended with HCL

Barclays IT partnership with Indian software services firm HCL Technologies has been extended to offer digital workplace services.

As per the agreement, Barclays will transfer nearly 460 employees in its Operations Center in Lithuania to HCL. The remaining employees in the country were offered redundancy packages.

Following the transfer of the employees, Barclay will close its operations in Lithuania.

Established in 2009, the Barclays Group Operations Center was a part of the international Barclays financial services group.

Details of the Barclays IT partnership

Under the terms of the expanded partnership, HCL will utilise its automation platform DryICE and its expertise in artificial intelligence (AI) and automation to improve user experience for Barclays’ employees.

Barclays has more than 80,000 employees across 26 countries.

Additionally, HCL will also be providing mainframe services to Barclays.

HCL Technologies president of financial services Rahul Singh said: “Our partnership with Barclays is a significant endorsement of HCL’s digital workplace and automation capabilities. We already employ more than 10,000 people in Europe, serving over 200 European clients.

“This new agreement will see HCL deliver transformational services to both Barclays and other major clients from Lithuania.

“Many well-known brands have already established their centres in Lithuania. We see good potential here due to the attractive investment climate and specialist talent.”

The agreement between HCL and Barclays is expected to close in the first quarter of 2019, subject to pending banking regulatory notification.

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