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March 7, 2018

Banpro and Finn.ai roll out virtual banking assistant in Central America

Nicaragua-based bank Banpro in collaboration with Canadian banking technology firm Finn.ai has rolled out an AI-powered virtual assistant to help its customers carry out their banking services with ease.

The Spanish-speaking virtual assistant is available via Facebook Messenger, a channel used by 50% of Nicaraguans.

Banpro executive vice president Julio Ramirez said: “Our mission is to respond to the needs of our customers in a dynamic and accessible way. By partnering with Finn.ai, we were able to deliver a conversational banking model that our customers can use to easily manage their money via their favourite platform – Facebook Messenger.

”We selected Finn.ai based on their domain knowledge of banking and their commitment to deliver a fluently Spanish virtual assistant.”

Finn.aiCEO Jake Tyler said: “We are proud to join forces with Banpro to launch our first Spanish-speaking personal banking assistant. This important release illustrates the strength and scalability of our multilingual platform, a key ingredient in our global business strategy.”

The Finn.ai chatbot will allow Banpro’s account holders to get answers to common questions such as location of a branch, current account balances and recent transaction history, within the Facebook Messenger platform itself.

Additionally, the users can talk to chatbot regarding the bank products and services, as well as other bank information. Customers can also access a live Banpro customer support representative.

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