Oman-based BankDhofar has extended its partnership with Diebold Nixdorf for a digital-first self-service solution to enhance its customer experience across its ATM network.
The bank will begin implementing Diebold Nixdorf’s DN Series solution to install a fully digital interface for secure and easy-to-use self-service transactions.
The deployment of DN Series will be carried out in partnership with technology company CNS.
It is said to include both lobby and through-the-wall ATMs with cash recycling capabilities.
Diebold Nixdorf managing director of banking Neil Emerson said: “The DN Series elevates the bank’s self-service strategy, enabling it to provide a secure, futuristic customer experience that integrates across its physical and digital channels.
“Through the proven recycling technology, which is an integral part of the design of our DN Series ATMs, BankDhofar can dramatically reduce cash-in-transit visits and reduce costs.”
Through this extended collaboration, BankDhofar intends to deliver flexible banking solutions to “make banking easy” for its customers.
Additionally, BankDhofar will also leverage Diebold’s DN Vynamic software and security solutions to provide personalised customer experiences.
BankDhofar COO Ahmed Ibrahim said: “By partnering with Diebold Nixdorf, we will be able to deliver exactly what our customers need now, as well as a flexible technology solution that will allow us to continue to exceed our customers’ expectations in the future.”