The Bank of Queensland (BOQ) Group has selected Fiserv, Inc., a global provider of payments and financial services technology solutions, to deliver a card issuing and management solution that can support multiple brands and products for BOQ and Virgin Money Australia (Virgin Money).

BOQ and Virgin Money will leverage VisionPlus from Fiserv, an end-to-end managed services solution that enables card issuing and processing with global economies of scale and integrated capabilities that span the card lifecycle.

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The solution will initially be utilised by Virgin Money to support a new debit card program that will form part of the Bank’s comprehensive new digital offering.

The service will be live for Virgin Money in 2020 supporting Virgin Money’s marketing launch of the Digital Bank in early 2021.

“Offering seamless, end-to-end digital banking and payment services”

VisionPlus will enable streamlined card issuance and management for both physical and digital cards, as well as in-demand functionality, such as the ability for customers to add cards to their digital wallet directly from Virgin Money’s mobile banking app.

Greg Boyle, CEO of Virgin Money Australia, said:

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“Banking is all about relationships and, increasingly, these relationships are built on a digital foundation.

“Offering seamless, end-to-end digital banking and payment services is an essential part of delivering on our commitment to making banking simple and rewarding for our customers.”

Hosted in Australia and tailored for local requirements, VisionPlus supports both local and global card schemes.

For financial institutions looking for scalable and cost-effective technology and operational support as they grow, the managed service solution offers a sustainable model in competitive markets like Australia.

“Architecture and open APIs offer significant flexibility”

Kees Kwakernaak, General Manager of Fiserv in Australia and New Zealand, said:

“Fiserv has a long and successful relationship with BOQ, and we are proud to help enable their digitisation strategy as they work to meet customer needs in a rapidly evolving market.

“The service-oriented architecture and open APIs of VisionPlus offer significant flexibility, facilitating delightful customer experiences and allowing innovative capabilities to be rolled out quickly.”