Saudi Arabia's Al Rajhi Bank has deployed Gemalto’s instant card issuance solution for its new generation of self-service kiosks.

The technology vendor said that its technology facilitates secure replacement of EMV payment cards in minutes.

Customers need to enter their existing card into a reader inside the kiosk, and enter their PIN for authentication, following which a One Time Password (OTP) is automatically sent by SMS and the ready-to-use card is instantly issued.

The solution, which can be used along with any type of hardware, was introduced by Gemalto a decade back and adopted by Al Rajhi in 2009. It is currently used in 1,200 points of issuance in the bank's branches.

Al Rajhi Bank general manager retail banking group Saleh Alzumaie said: "The extension of the solution to kiosks is part of our on-going plan to transform branches for the digital age of banking and give our customers advanced services and a seamless experience.

“Instant card renewal is now accessible on a 24/7 basis through self-service kiosks, and our staff are being freed from repetitive tasks to better engage and support clients. We've seen a 30% card issuance increase since the kiosks were deployed.”

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