Mentions of the future of work within the filings of companies in the retail banking industry were 673% higher between October 2020 and September 2021 than in 2016, according to the latest analysis of data from GlobalData.

When retail banking companies publish annual and quarterly reports, ESG reports and other filings, GlobalData analyses the text and identifies individual sentences that relate to disruptive forces facing companies in the coming years. The future of work is one of these topics - companies that excel and invest in these areas are thought to be better prepared for the future business landscape and better equipped to survive unforeseen challenges.

To assess whether the future of work is featuring more in the summaries and strategies of retail banking companies, two measures were calculated. Firstly, we looked at the percentage of companies which have mentioned the future of work at least once in filings during the past twelve months - this was 72% compared to 23% in 2016. Secondly, we calculated the percentage of total analysed sentences that referred to the future of work.

Of the 50 biggest employers in the retail banking industry, Haci Omer Sabanci was the company which referred to the future of work the most between October 2020 and September 2021. GlobalData identified 21 future of work-related sentences in the Turkey-based company's filings - 0.6% of all sentences. ICICI Bank mentioned the future of work the second most - the issue was referred to in 0.4% of sentences in the company's filings. Other top employers with high future of work mentions included Kotak Mahindra Bank, Axis Bank and HSBC.

Across all retail banking companies the filing published in the third quarter of 2021 which exhibited the greatest focus on the future of work came from Indian Overseas Bank. Of the document's 2,596 sentences, 27 (1%) referred to the future of work.

This analysis provides an approximate indication of which companies are focusing on the future of work and how important the issue is considered within the retail banking industry, but it also has limitations and should be interpreted carefully. For example, a company mentioning the future of work more regularly is not necessarily proof that they are utilising new techniques or prioritising the issue, nor does it indicate whether the company's ventures into the future of work have been successes or failures.

GlobalData also categorises the future of work mentions by a series of subthemes. Of these subthemes, the most commonly referred to topic in the third quarter of 2021 was 'collaboration tools', which made up 56% of all future of work subtheme mentions by retail banking companies.

GlobalData is the parent company of Retail Banker International and its sister publications