Elevance Health has been granted a patent for a system and method that enables communication channel failover between different providers. The technology allows for seamless transition to a backup communication channel in case of failure, ensuring uninterrupted communication between users. GlobalData’s report on Elevance Health gives a 360-degree view of the company including its patenting strategy. Buy the report here.

According to GlobalData’s company profile on Elevance Health, AI for workflow management was a key innovation area identified from patents. Elevance Health's grant share as of February 2024 was 73%. Grant share is based on the ratio of number of grants to total number of patents.

Communication channel failover system and method

Source: United States Patent and Trademark Office (USPTO). Credit: Elevance Health Inc

A recently granted patent (Publication Number: US11876668B1) discloses a computer-implemented method for communication channel failover between different communication providers. The method involves hosting a communication application between two users and initiating a first communication channel between them. In case of a connection failure, the system checks for alternative communication channels provided by different providers and redirects the users to a second communication channel that meets specific failover criteria. The process includes confirming successful connections and unique identifiers for each user and device involved.

Furthermore, the patent also describes a system for communication channel failover, comprising processors, memory, and programs stored in the memory. These programs are designed to execute instructions for hosting a communication application, establishing communication channels, detecting connection failures, and redirecting users to alternative channels based on predefined failover criteria. The system aims to ensure seamless communication between users by efficiently managing communication channels provided by disparate communication providers. The method and system outlined in the patent offer a structured approach to handling communication failures and ensuring continuous connectivity between users utilizing different communication channels.

To know more about GlobalData’s detailed insights on Elevance Health, buy the report here.

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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.