Credit Suisse Group has been granted a patent for a video relay service that automatically translates sign language into verbal language during real-time communication sessions. The system includes a server with an AI translation engine to facilitate communication between users without the need for human interpreters. GlobalData’s report on Credit Suisse Group gives a 360-degree view of the company including its patenting strategy. Buy the report here.

According to GlobalData’s company profile on Credit Suisse Group, Intelligent contact centers was a key innovation area identified from patents. Credit Suisse Group's grant share as of January 2024 was 84%. Grant share is based on the ratio of number of grants to total number of patents.

Automated sign language translation during video phone communication

Source: United States Patent and Trademark Office (USPTO). Credit: Credit Suisse Group AG

A recently granted patent (Publication Number: US11848026B2) outlines a video phone system designed to provide automated translation services during real-time video phone communication sessions between multiple users. The system includes a video communication device for the near-end user, a far-end communication device for the far-end user, and a video relay service connecting the two devices. An AI translation engine within a server analyzes audio streams from the devices and automatically translates voice content into sign language during the communication session without the need for a human sign language interpreter. The translated content is then transmitted to at least the near-end user in real-time.

Furthermore, the patent details a method for performing automated translation services using the video relay service and AI translation engine. This method involves establishing connections between communication devices, translating audio streams into sign language content, converting text into a simulated avatar format, and transmitting the translated content to the video communication devices of the call recipients. The patent also includes a non-transitory machine-readable storage medium with processor executable instructions for executing these operations, including the conversion of text into a simulated avatar format for enhanced communication during video phone sessions.

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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.