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Helping Global Banks MonetAIze their Data

720 Goose Neck Drive,
Lititz, PA 17543

Clari5 by CustomerXPs offers a real-time, cross-channel banking enterprise fraud management system for financial organisations worldwide.

Built using best-in-class Automation, AI and Machine Learning technologies, Clari5 is the only bolt-on solution that manages fraud holistically across all channels, including Remittances, Branches, Cards (Debit/Credit), POS, Internet Banking and Mobile Banking for all lines of business – using a ‘central nervous system’ approach that synthesises intelligence from across all the banks’ systems and delivers actionable intelligence in real-time within the transaction window itself.

Clari5 currently processes more than 10 billion transactions, manages over 450 million accounts, and reliably secures 4% of the global population’s banking transactions. With 200 million accounts at a single site, Clari5 has the world’s largest implementation of a fraud management solution.

Real-time, cross-channel fraud management solutions

Clari5’s enterprise financial crime management (EFCM) solution is an intelligent Big Data system that combats high-tech fraud with real-time, actionable insights

The system is designed to meet the fraud detection, investigation, prevention, monitoring compliance, and audit requirements of financial organisations.

The solution reduces financial and reputational loss, cross-channel fraud, false positives and operational costs while ensuring regulatory compliance.


  • Implemented successfully in large global banks
  • Combats cross-channel, cross-product fraud (internal fraud, identity theft, asset turnover, credit card fraud) across the bank
  • Cross-pollinated intelligence in extreme real-time
  • Customer aware solution digesting all transactions, events and actions
  • Silo Breaker with actionable insights
  • Out-of-the-box integration with widely used core systems
  • Rapid on-site or software-as-a-service (SaaS) deployment

Comprehensive, real-time anti-money laundering solutions

Clari5’s real-time anti-money laundering (AML) solution helps banks and financial institutions automate, streamline and comply with existing and emerging regulatory compliance programmes in AML or combatting the financing of terrorism (CFT).

The solution suite comprises of six key modules, namely suspicious activity monitoring, case management, customer risk categorisation, entity identity resolution / watch list filtering, regulatory reporting and entity link analysis.

Monitors suspicious money laundering activities in real-time and takes the right decision at the right time as opposed to end of day reporting and analysis.

Offering a real-time monitoring and detection solution for suspicious money laundering transactions, the company’s AML system improves regulatory compliance and customer confidence, and allows quicker implementation and a low-cost commodity hardware infrastructure leading to reduced total cost of ownership (TCO).


  • Fully automated AML compliance programme starting from customer on-boarding to ongoing relationship monitoring
  • Compliance with regulators by filing various regulatory reports, including cash threshold reports (CTR) and suspicious activity reports (SAR)
  • Integrated reports and dashboards, which providing insights on the efficiency and effectiveness of the AML system

Real-time customer experience management

Clari5 knows that every banking customer is unique and provides the ability to offer individualized customer experience across all channels and communication. It has the ability to analyse and interpret every transaction intelligently and in real-time, which results in your banks conversations, services and products being highly relevant and contextual for the customer.

We implement a holistic approach to every individual customer by constantly interpreting events to maintain your customer’s real-time receptiveness to cross cross-sell / upsell and customer-profile-based lifetime value. Clari5 CEM learns from transactions, interactions, responses and assimilates insight from across functional silos to deliver what is relevant to your customer.

Our CEM solution increases employee productivity, cross-channel revenue and customer satisfaction while reducing customer turnaround-time (TAT).


  • Delivers instant contextual intelligence across all banking channels
  • Powers every customer interaction with complete customer understanding
  • Develops real-time customer insights from multiple backend systems
  • Effectively empowers employees to provide optimal customer service over every interaction

Exploring RaaS for Enterprise Financial Crime Risk Management

Managing risk is of utmost importance for Financial Institutions (FIs). Risk as a Service (RaaS) in financial services is cloud-based risk management solutions designed to help banks, credit unions, non-banking financial companies and fund management firms. Unable to create and manage complete in-house solutions, quite a few financial services institutions today are using RaaS offerings, whether Cloud solutions or for complete business process outsourcing. FIs are using RaaS on a subscription basis to handle their risk management, internal audit, change management and risk reporting. To read more, please download this free white paper.

Applying Machine Learning And AI In Fraud Detection: A Primer

In the world of financial transactions, rule-based heuristics are often employed to detect fraud, rather than to detect anomalies. The cat and mouse chase of financial institutions and fraudsters is an ongoing battle that has costed the global economy close to half a trillion dollars. There are some fundamental shortcomings of all rule based heuristics: Mistaking correlation for causation. In fact, machine learning and AI are thought of as solutions to overcome this shortcoming, but does that happen in reality? Rules are formulated based on past learnings and actions. If there are a set of rules, it's very likely that a sophisticated fraudster already knows the semantics of most of these rules, hence ways to overcome or beat those rules Lack of a publicly auditable verification. The third drawback of the rule based or in fact any fraud management system is the proof of efficacy. Since fraud is such a delicate matter when it comes to compliance, no bank or financial institution will divulge the actual efficacy of a fraud management solution, because then they will have to divulge that they were actually subject to fraud Given these, how does machine learning help in fraud detection? Please download this free white paper to read more.

Break Filter Bubbles in Banking Enterprise Fraud Management

A Core Banking-led Enterprise Fraud Detection System provides five distinct advantages over silo-ed Delivery Channel based systems; namely the depth of analysis, ease of configuration and implementation, cross-channel fraud detection, insider fraud detection and a real time highly available fraud detection engine by default rather than as an add-on feature. This free white paper explores these key differentiating aspects further. Please download to read more.  

CustomerXPs Software

720 Goose Neck Drive, Lititz, PA 17543 USA

CustomerXPs Software Pvt. Ltd.

#113/1B, SRIT, ITPL Main Road Brookfield Bangalore 560 037 India

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