The winners were honoured at an awards ceremony during the annual Retail Banking Conference in London’s Waldorf Hilton Hotel on 19th May.

The awards reflect the latest trends in the retail banking industry, and highlight pioneering initiatives that have established a strong foothold in the last year. In total, 24 awards were handed out, recognising the best achievements and innovations in the retail banking industry.

The Royal Bank of Canada (RBC) was the only institution to claim two awards across the categories for Best Use of Data Analytics and Best Payment Innovation. When it comes to regional award nominations, Wells Fargo scooped up the award for North American Retail Bank of the Year, while ING was recognised as European Retail Bank of the Year. Nedbank and Mashreq received the awards for African Retail Bank of the Year and Middle East Retail Bank of the Year, respectively.

This year’s awards also recognised a great number of technological advances in the retail banking industry. Touch Bank received the award for Product Innovation of the Year, while Apple Pay was nominated as the Most Disruptive Innovation.

The Editor’s special awards, presented by Douglas Blakey, Group Editor of Consumer Finance Titles at Timetric, were given to Bank of America for Global Retail Bank of the Year and Gonzalo Gortazar, CEO of Caixabank for the Retail Banker of Year. Meanwhile, Tom Blomfield , CEO of Mondo Bank received the Rising Star Banker of the Year Award.

Commenting on the awards, Blakey said:

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"The Retail Banker International global annual awards were established more than 25 years ago and continue to set a benchmark for recognising world class consumer finance institutions that have set new standards in terms of innovation and outstanding performance. I want to congratulate all of the winners."

"The Awards evening concluded a thoroughly enjoyable and informative Retail Banking Forum, which along with Retail Banker International is celebrating its 35th year. Taking ‘Financial Innovation in Retail Banking: Winning Strategies’ as its theme, the conference took a retrospective and prospective look at the retail banking industry globally and explored how the forces that have shaped the last 35 years are likely to influence the future."


The 2016 Global Retail Banking Awards winners are:


African Retail Bank of the Year

North American Retail Bank of the Year
Wells Fargo

European Retail Bank of the Year

Middle East Retail Bank of the Year

Latin American Retail Bank of the Year

Asia Pacific Retail Bank of the Year

Best Branch Strategy
Bank of Ireland

Best Use of Online Banking

Best Mobile Banking Strategy

Best Payment Innovation

Best Use of Digital Marketing and Social Media
State Bank of India

Best Use of Data Analytics

Best Customer Facing Technology

Best Digital Strategy
Scotiabank International

Best IT Transformation
Santander Poland

IT Innovation of the Year
RBS (DigiDocs) with Vizolution

Product Innovation of the Year
Touch Bank

Most Disruptive Innovation of the Year
Apple Pay

Best Non-Bank Competitor

Retail Banking Launch of the Year
Number 26

Retail Banking Security Innovation of the Year

Global Retail Bank of the Year
Bank of America

Retail Banker of the Year
Gonzalo Gortaza, Caixabank

Rising Star Banker of the Year
Tom Blomfield, Mondo