Other winners included Alior for Best European Retail Bank and Metro Bank winning Best Branch Strategy.

The Rising Star Award was handed to James Greenwood of OpenBank and Garvan Callan, Bank of Ireland’s Director of Digital and Innovation, won Retail Banker of the Year.

Full list of award winners:

African retail bank of the year
Ecobank Transnational Incorporated

North American retail bank of the year
Wells Fargo

European retail bank of the year
Alior Bank

Middle East retail bank of the year

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Latin American retail bank of the year
HSBC Mexico

Asia Pacific retail bank of the year

Best branch strategy
Metro Bank

Best Use of Online Banking
KBC Bank

Best mobile banking strategy
Bank of the West

Best payment innovation

Best use of digital marketing and social media

IT innovation of the year

Product innovation of the year

Most disruptive innovation of the year
Fidor Bank AG

Best non-bank competitor

Retail banking security innovation of the year

Global retail bank of the year
Royal Bank of Canada

Retail Banker of the Year:
Garvan Callan: Director of Digital and Innovation, Bank of Ireland

Rising Star:
James Greenwood, CIO, OpenBank