All articles by Robin Arnfield

Robin Arnfield

Canada’s major banks optimise AI to drive growth, enhance customer experience

Canada’s top banks are competing for customers by using AI for personalisation and enhanced customer experiences. They are deploying machine…

Latin American e-commerce boom advances Ebanx’s IPO plans

Ebanx is a cross-border processor enabling international e-merchants to sell in Latin America, and now it is gearing up for an…

Neo Financial reimagines Canadian banking experience

Canadian neobank Neo Financial is challenging Canada’s big five banks by reimagining the customer experience of banking, CEO Andrew Chau tells Robin Arnfield…

TD Bank uses AI to personalise mobile banking app

During the pandemic, Canada’s top banks have been using AI to support their customers and provide them with financial advice.…

Caribbean central banks forge ahead with digital currencies

Two Caribbean central banks have introduced central bank digital currencies, overtaking developed countries which are still at the investigation stage.…

Covid-19 heats up competition in Canadian digital banking

As Covid-19 drives Canadian consumers to digital banking, competition is growing between incumbent and digital challenger banks. Robin Arnfield reports Digital entrants…

Ebanx powers Covid-driven e-commerce in Latin America

As Covid-19 drives demand for e-commerce, Ebanx has significantly increased the number of local payment methods Latin Americans can use…

Open banking: Europe holds the world in its hands

UK and Europe are leading the rest of the world in the introduction of open banking services. With regulators compelling…

CIBC’s digital innovation strategy pays off amid Covid-19 crisis

CIBC has been on a digital transformation journey since 2010, in common with other major Canadian banks. Its strategy involves…

Canada’s open banking modernisation to benefit banks, fintechs

Canada’s banking and payments industry faces a radical overhaul with the introduction of open banking and real-time payments over the…