All articles by Douglas Blakey
Douglas Blakey
AI arms race is radically reshaping the fraud threat in EMEA: FICO
FICO global survey of financial institutions on fraud protection shows 25%+ rise in fraud attempts for one-third of EMEA financial institutions as fraud complexity increases
How credit unions can solve the hidden costs of fragmented banking
Credit unions’ personalised support uniquely positions them to become a true primary partner, argues Cary Strange. He sets out the service criteria they must meet if they are to attract and win primary SMB relationships
Fintech’s biggest advantage is becoming its biggest exposure
Ben Hunter discusses why fintech’s growth model is also its biggest liability and sets out what fintechs need to outpace AI-driven threats and regulations like DORA
After the banking app: What comes next for British banking?
Dr Gulzar Singh considers what may come after the banking app, as financial services become less visible to the customer while the role and responsibility of the institution behind them remain important
Why black-box AI has no place in high-stakes financial decisions
As banks, lenders and payments providers accelerate AI adoption, the conversation has centred on what the technology can do. Clément Carrier explains why the correct question is what institutions should trust AI to do
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Beyond capture: How agentic AI connects documents, transactions, and entities in modern lockbox processing
Steve Markle discusses the future of lockbox processing and explains why it extends far beyond payment capture
The accelerating platformisation of finance: Turning threat into opportunity for banks
As the battle over who owns the banking customer intensifies, Jay Nair discusses how incumbent banks can respond to the fintechs and tech platform threat and avoid becoming the invisible infrastructure behind someone else’s customer relationship
Why Revolut’s banking expansion depends on customer engagement
With Revolut actively pursuing further European banking licenses, Kim Johal explains why communication infrastructure becomes a make-or-break hurdle for newly licenced banks
How do banks verify an AI agent before it’s too late?
Now, more than ever, the financial services sector needs robust authentication processes that track the origin of AI agents in order to combat the threat of increasingly sophisticated fraudsters, explains Johnny Steele
Building the banking infrastructure for the age of agentic commerce
Kaue Tozzi explores the banking infrastructure needed to make agentic commerce secure, scalable and commercially viable