All articles by Douglas Blakey
Douglas Blakey
From annual audits to continuous resilience in retail banking
Ian Bowell explores how retail banks can pivot from annual audit panic to continuous proof and sets out how to create an audit-ready evidence trail across payments, customer systems and digital services
Real-time payments need real-time foundations
As expectations for faster, more seamless payments continue to rise, modernising the legacy estate is becoming a business imperative rather than simply an IT priority, explains Vivek Dwivedi
Customer satisfaction scores rise at Canadian banks: JD Power
Royal Bank of Canada ranks highest in customer satisfaction among the big five banks for a third consecutive year with Tangerine Bank highest among midsize banks for a 15th consecutive year
Pacing the frontier: A banking leader’s roadmap to responsible AI adoption
Before introducing AI, banks need foundations that are flexible, resilient, and future-ready, explains Javier Sabino; the ultimate goal is not an AI-controlled bank but a bank in which AI operates safely
Three frameworks, one AI governance challenge
As financial services organisations seek to balance innovation with increasingly demanding regulatory expectations, Marco Eggerling offers expert practical insight into how firms can build governance frameworks that satisfy regulators without slowing digital transformation
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Peak trading is the stress test for your payments estate
Jean-Philippe Niedergang explains why retailers should be looking at terminal performance, estate visibility, remote support, SoftPOS and failover ahead of peak shopping periods such as Black Friday and Christmas
Onchain credit needs payment data, but it also needs to keep it private
Visa’s recent move to make settlement data available to support onchain credit points to a much bigger market, but only if card programmes and fintechs can share their numbers without publishing them, says Jeremy Bradley
Private Banker International Global Wealth Awards 2026 names winners
RBC Wealth Management takes the global title as this year’s awards put greater focus on evidence-led growth, digital execution and client outcomes
AI arms race is radically reshaping the fraud threat in EMEA: FICO
FICO global survey of financial institutions on fraud protection shows 25%+ rise in fraud attempts for one-third of EMEA financial institutions as fraud complexity increases
How credit unions can solve the hidden costs of fragmented banking
Credit unions’ personalised support uniquely positions them to become a true primary partner, argues Cary Strange. He sets out the service criteria they must meet if they are to attract and win primary SMB relationships