All articles by Douglas Blakey
Douglas Blakey
Small business customer satisfaction rates dip at major Canadian banks: JD Power
RBC ranks highest in small business banking customer satisfaction
How regulation and real-time risk are reshaping fraud prevention
Andrew Whittaker explores how banks can move from reactive compliance to proactive intelligence and how agentic AI can support real-time, risk-based decisions, helping financial institutions turn fraud prevention from a regulatory burden into a strategic advantage
Operational resilience in retail banking: Why the next transformation must be invisible
Dr Gulzar Singh discusses how modern operations are redefining customer trust, efficiency, and accountability in the age of automation
Insurance reimagined: An AI blueprint
Smarter, faster, reimagined – how can AI innovation transform insurance? A GlobalData virtual conference on 22 October will analyse how AI innovation offers the potential to transform insurance
How telcos and banks accelerate co-innovation at scale
In the third of a four-part series analysing the convergence of banking and telco, Pablo Cella discusses how best to spark financial and telco partnership innovation
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‘When AWS sneezes, half the internet catches the flu’- AWS outage industry reaction
The AWS outage of 20 October will spark a payment dispute timebomb, warns industry expert Monica Eaton, Founder and CEO of Chargebacks911
AWS outage reveals vulnerability in cloud-based online banking platforms, says GlobalData
The AWS outage on 20 October highlights that even the most pioneering banking technology is prone to reliability issues
Money laundering costs $5.5tn across the globe: Napier AI
Napier AI’s 2025/26 global AML Index, researched by Napier AI in partnership with Global Data, ranks 40 global markets based on their effectiveness in financial crime compliance
Bank earnings, idiosyncratic risks and what to watch out for
Daniela Hathorn highlights some key takeaways of the Q3 banking sector results
RBC and Tangerine rank highest for customer satisfaction in annual JD Power Canadian survey
Customer satisfaction gap widens between Big 5 and midsize banks in Canada according to JD Power 2025 Canada Retail Banking Satisfaction Study