All articles by Douglas Blakey
Douglas Blakey
The human dividend in digital banking: Why care still outranks code
The paradox of digital banking. Dr Gulzar Singh explains how banks can rebuild loyalty by remembering that speed and automation are not enough
Canada prepares for open banking
Last autumn, the Canadian government announced plans for legislation to introduce and regulate open banking but, with the recent political turmoil, the new legislation hasn’t been introduced, Robin Arnfield writes
A new era of financial service: The convergence of banking and telecom
In the first of a series of four articles, Pablo Cella discusses the growing convergence between banking and telecommunication services, highlighting how a mobile-first world is blurring the lines between these industries
AxCNH and e-CNY are proof of the strategic importance of digital currencies
Blandina Szalay highlights the shift in China’s strategy towards digital currencies and why its significance extends far beyond payments
Operational transparency: The new currency of trust
Protecting customers when silence is no longer acceptable. Transparency is the assurance that when something goes wrong the customer will not be left in the dark writes Dr Gulzar Singh
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SMEs are the backbone of Mexico’s economy, but it’s time their banking caught up
Despite making up 95% of all businesses in the country, Mexico’s five million SMEs are woefully underserved by their banking system, writes Carlos Marmolejo
The evolution of cognitive banking
Udi Ziv explains how cognitive banking leverages advanced data analytics and predictive modelling to analyse customers’ financial behaviour, understand their current needs, predict their future needs and deliver contextual offers and guidance
Dimensions: Europe Retail Banking IT Pressures & Priorities 2025 – New Celent report alert
Delivering greater resilience and product development in a challenging market. Celent has released its latest Retail Banking Dimensions report for Europe
Improving risk management for banking communications
Damien Fortune highlights common pitfalls in communication workflows and explains how financial institution can prioritise protection for high-risk conversations without slowing down service
August undercurrents: Europe’s tech between seed heat and consolidation
Oleg Khusaenov unpacks what really shaped Europe’s tech market in August — a month without big headlines, but full of signals investors shouldn’t ignore