All articles by Douglas Blakey
Douglas Blakey
Your customers don’t trust AI to make decisions. Here’s why that’s a roadmap, not a roadblock
In retail banking, AI should earn trust before it earns autonomy, explains Brandon Sailors
The side-hustle economy is outgrowing traditional banking
Side hustles have become a structural feature of how people earn, explains Dishang Patel, so banks must meet them where they now stand, rather than where the industry assumed they would always be
The economics of AI in banking: Why the cheapest token is the one you never use
Managing AI cost is not about using less technology, explains Tamsin Crossland but is about designing systems that use technology more intelligently
How can banks adapt to the new economics of AI-assisted cybercrime?
AI is supercharging the scale and speed of financial crime but how can banks defend against machine-led attacks when incident response has historically been built around people? Richard Moore writes
How financial services are entering a new phase of transformation
The defining characteristic of financial services will be disciplined execution, writes Gregory Marchat. Technology investment continues, but with greater focus on measurable returns
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Identity and Access Management in Agentic Systems, Banking Edition: New Celent report alert
The new report, co-authored by Craig Beattie and Zil Bareisis, makes the case for extending Identity and Access Management into Agent Identity and Access Management
Non-negotiables for successful AI adoption in the financial services sector
AI adoption is a people and skills challenge, not just a technology rollout, explains Abi Sorrell. What must financial services firms do in practice to build AI capability and develop digital skills at scale?
Nearly six months on, is the UK’s fraud strategy keeping pace with the threat?
Nearly six months into the UK’s new Fraud Strategy, losses remain high and financial crime teams say emerging threats are developing faster than they can respond, writes Silvija Krupena
The psychology of Gen Z spending in a frictionless world
Tiffany Johnson explores the psychology behind Gen Z’s spending habits and the tension shaping how they engage with modern payments
Stop trying to be my main bank: Give me a reason to choose you
Santosh “San” Nakra-Shah explores whether we’re moving towards a world where having a “main bank” doesn’t mean what it used to