All articles by Douglas Blakey
Douglas Blakey
Risk and Lending Predictions 2023: Hyper-Personalisation and More
Hyper-personalising customer treatments, understanding borrowers’ financial resilience and scenario simulation and testing will all be priorities for financial services, writes Doug Craddock
How a customer engagement programme can differentiate Financial Institutions during an economic crunch
As banks fight for a smaller share of consumer wallet, James Berry argues that a carefully crafted customer engagement programme is a marketing must
Open banking lands in the UK consumer’s lap
For open banking, 2023 has opened with a series of industry milestones, and one debate about its future, writes Vinay Khosla
Divido CEO: ‘This is what the future of consumer finance looks like’
Todd Latham assumed the role of Divido CEO last April. Since then, he has transformed the senior management team, reported 50% year-on-year growth and signed a number of partnerships with major European banks. Douglas Blakey reports
Mastering the AI advantage: how DBS transformed into a digital leader
DBS recorded a record third quarter and 9M performance amidst the most challenging of circumstances reports Douglas Blakey
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Worldline agrees multi-year deal extension with ING
Worldline will support ING on handling their issuing processing in the Netherlands, Belgium and Germany
Covid’s impact on FS customer service three years on
Time to stop the Covid blame game: how the best service providers adapted their customer comms during the pandemic
Enterprise decision makers recognise data isn’t trusted when making decisions in their organisation: Quantexa
New research reveals the top priorities for UK Data and IT decision makers in 2023 as they drive strategic, operational, and tactical decisions during global uncertainty
Zenus: the US bank that welcomes the world
Mushegh Tovmasyan, Zenus Bank founder, tells RBI editor Douglas Blakey that 2022 was its most successful year to date and sets out 2023 targets
Synapse CEO Sankaet Pathak hails breakout year
In 2022, Synapse achieved a number of notable firsts. Customer numbers hit 18 million and the company became cash flow positive. CEO Sankaet Pathak sets out the firm’s targets for 2023 with RBI editor Douglas Blakey