All articles by Douglas Blakey
Douglas Blakey
Nationwide Transforms Branch and Digital Banking Experience for Customers
As part of Nationwides 500 branch refurbishment programme being carried out over the next 5 years, the UKs largest mutual has partnered with NCR to help transform its branch experience and banking services available on-line, on-mobile and via other digital channels for its members
Fairbanking Foundation grows Mark certification scheme encouraging organisations to improve financial well-being
The Fairbanking Foundation – the not-for-profit charity dedicated to encouraging banking institutions to improve the financial well-being of their customers – has expanded its Mark certification scheme to now cover products owned by one in three UK adults.
Winners of the 2015 Prepaid Europe Awards announced
Cards International, a briefing service published by Timetric, has revealed the winners of the 2015 Prepaid Europe Awards.
Enough of the hype digital players will not KO the banking establishment
I have been fortunate to moderate more than 20 events this year around the world from Dubai to Milan, Riyadh to Casablanca, all across Europe and now this month a hugely enjoyable trip to Toronto. Douglas Blakey writes
More choice, more banks, does not automatically mean more competition
The ongoing investigation by the Competition and Markets Authority (CMA) into the UKs retail banking market continues to fascinate.
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Snap to switch Halifax teams up with Jumio
Halifax teams up with Jumio to enable snap to switch. Account switching rates in the UK remain stubbornly low despite the successful implementation in September 2013 of the seven day switching initiative. Douglas Blakey writes
Customer centric?
The basic requirement of issuing a card remains a chore for too many banks.
UK banks failing to reward loyalty, but scoring well for innovation and digital
If you have not yet had a chance to look through the FIS Consumer Banking PACE Index, it is worth a glance.
Atom Bank to deploy Intelligent Environments Interact software
So. Now we know. In one of the most interesting and eagerly awaited UK banking supplier deals of this or recent years, Atom Bank has plumped for Intelligent Environments Interact software to underpin their customers digital experience.
Wincor, Travelex agree 7 year deal
Paul Fisher, managing director, services at Wincor Nixdorf and Dan Gilby, head of self service at Travelex discuss with Douglas Blakey the significance of the seven year deal agreed between the two firms