All articles by Douglas Blakey
Douglas Blakey
mBank: one brand for Poland
Poland-based mBank has rolled out a new logo to promote unification of its various brands, enhanced its service offerings and thrown itself enthusiastically into optimising the marketing opportunities offered by social media and gamification. Douglas Blakey reports
CIBC reveals innovative concept branch
CIBC has opened the doors of a state of the art concept branch designed to optimise the customer experience. Located close to Toronto…
AIB rolls out concept store
AIB has opened a high-tech concept branch in Dublin aimed at developing its customers’ use of online services. ‘The Lab’ (Learn About Banking) branch provides visitors with traditional banking services and is equipped with consumer-friendly technology such as iPads and iMacs and wireless internet, reports Douglas Blakey
ING launches major Turkish branch revamp
The Turkish unit of ING is rolling out a comprehensive branch renovation programme across its 300-plus branch network with the aim of…
Still first but no complacency at first direct
Almost every independent UK customer satisfaction survey ranks first direct in first place. Douglas Blakey meets up with Lisa Wood, head of marketing at first direct to discuss the bank’s marketing priorities for 2013 and how the bank will retain its coveted position at the head of customer satisfaction league tables
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Rabo taps Storeage to create new branch concept
Netherlands-based retail design agency Storeage has created a new branch concept for the Den Haag-based unit of Rabobank. The new design concept will be rolled out to other Rabobank outlets, offering the possibility for the bank to personalise individual branch designs by adding regional flair. Douglas Blakey reports
Facebook: RBI ranks the top 50 banks
RBI will release a table of the most liked banks on Facebook in its next issue and once again Chase comes out on top with over 4.3m likes, an increase year-on-year of 51%.
DBS flagship store customer experience centric
DBS Bank’s flagship branch in Singapore opened its doors to the public on 17 October with self-service and tablet technology at the heart of the banks drive to transform the customer experience and improve customer service
14m UK current account holders may switch banks: SAS
Over 14m UK current account holders may switch banks once account switching becomes easier next September as part of the Vickers reforms into UK banking.
RBS resists pressure to cash in on Citizens
Royal Bank of Scotland (RBS) has reportedly resisted renewed pressure from the UK government to sell its US-based retail subsidiary Citizens Bank.