Visa Canada has entered into collaboration with Finn AI to utilise Visa Developer Platform for developing new capabilities in conversational banking chatbots.

Under the collaboration, Visa Developer Platform APIs will be used to improve artificial intelligence (AI) technology utilised in chatbots.

This upgrading process will help the banks to engage in more customised interaction with their customers.

The customers can receive information about their nearest ATMs, foreign exchange rates on the go as well as block a card when lost or stolen.

Visa Canada digital product head Derek Colfer said: “The Visa Developer Platform is designed to provide open access to Visa’s technology for our partners to build more dynamic and seamless digitally enabled experiences for consumers.

“We are proud to work with Finn AI and collaborate in the rapidly evolving AI and chatbot space. For consumers, this will mean a more relevant and personalised digital experience.”

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Finn AI CEO Jake Tyler said: “We are very excited to team up with Visa Canada to leverage the Visa Developer APIs.

“This will help banks meet consumers’ needs on their terms, allowing them to set travel notifications, flag fraudulent transactions, manage subscriptions and more – as easily as chatting to their friends – 24/7 in the channels of their choice.

“This simple digital access delivers strong value to banks, reducing in-bound calls and helping them stay top of wallet.”