Union Bank of the Philippines has selected NCR’s Interactive Teller platform to launch its first fully digital branch to deliver personal touch and 24/7 banking services to customers.
The self-service branch will feature touch screens, augmented reality platforms, and digital interaction capabilities.
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The interactive teller will allow the bank’s customers to complement live, in-branch tellers with remotely located assistants for any complex transactions.
Using the new facility, the teller can control the machine remotely to conduct transactions such as cash deposit, and dispense, transfer between accounts, get cash beyond daily limits and accept cash or cheque without a card.
The branch will also feature NCR SelfServ 83 ATM that dispenses cash as well as accepts cash and cheque deposits and provide various other services, such as bill payment, funds transfer, mobile phone top-up and mini-statements.
UnionBank president and incoming CEO Edwin Bautista said: “Today, the banking sector is witnessing transformational changes in terms of customer expectations and meeting them to the utmost satisfaction is what puts one ahead of the crowd.
“Only through deployment of futuristic solutions can the present lead be sustained and expanded. With the addition of this innovative concept, we are confident of revolutionising branch banking across the country and delivering exceptional customer experiences.”
NCR Financial Services vice president and general manager Jose Resendiz said: “Customers today don’t merely seek effortless transactions at branches but also demand services at a time and channel of their choice. NCR remains committed to keep pace with evolving customer needs by delivering innovations they demand.”
