UK high street banks plagued by mobile banking glitches

Customers of three of the UK's major high street banks have taken to Twitter to complain that they have been unable to access mobile banking.

Customers of three of the UK’s major high street banks have taken to Twitter to complain that they have been unable to access mobile banking.

The mobile platforms of Barclays, Santander and RBS (including NatWest) struggled to cope with high volumes of mobile traffic as customers tried to log in to check their wages had been paid in.

RBS, which has been plagued by glitches over the law few months, said: "We are currently experiencing record usage of our mobile banking app. Over 5,500 customers are logging on every minute."

At the time of writing, both RBS and Santander’s apps were understood to be up and running again.

Meanwhile, Barclays’ service was still down and "being looked into on an urgent basis".

Michael Allen, director of APM, Compuware, criticised the banks for not predicting the high traffic.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData

Tick here to opt out of curated industry news, reports, and event updates from Retail Banker International.

Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

He said: "High demand for banking services on payday should be a predictable scenario for a bank.

"Today’s customers expect 24/7 availability, and failure to meet these expectations results in very public condemnation – as we can see from the flurry of angry Tweets.
"The fact that Barclays, RBS and Santander are all experiencing problems shows this isn’t an isolated problem, but one the industry as a whole is facing

"Banks need to get a handle on this situation; otherwise, we will see more failures and more unhappy customers."

Related articles:

Nationwide apologises for card glitch and says problem now resolved

Customers withdraw money from Brokbiznesbank after ATM failures and loss of major client

Absa customers complain of online service downtime