Tunisia’s Zitouna Bank has chosen IBM’s cloud capabilities comprising systems, software and services to transform its core banking platform and develop new services for customers.

IBM noted that this project will support Zitouna Bank’s objectives to open up to 18 new branches annually, while enabling the African bank to launch new mobile and internet banking services, to tap growing demand for modern financial services.

Following implementation, the cloud technology will slash waiting times for customers, offer various types of banking channels and services, and extend services to the nation’s unbanked and underbanked citizens, claims IBM.

Additionally, the new cloud capabilities will enable the bank to improve application availability and reduce end-of-day batch processing time for daily transactions by over 85%, from over 13 hours to 70 minutes.

Better operational efficiency will enable the bank to concentrate more on introducing modern banking products for their customers and less on managing daily business operations.

According to IBM, adoption of a cloud model will deliver an enterprise that is secure, scalable and can handle mission-critical workloads, and create greater flexibility, performance, economy and resilience the bank requires to support its growth objectives.

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Zitouna Bank CIO Lasaad Jaziri said, "Our aim is to provide a diversified portfolio of modern banking services to enterprises and individuals, and establish ourselves as a leader in Tunisian banking."

"IBM’s cloud capabilities will help us roll out a wider range of services and products, such as new mobile and Internet banking services, while also improving efficiency of internal banking processes and reducing our operational footprint."