TSB Bank has selected IBM Services as its strategic partner to advance digital channel transformation through a hybrid-cloud strategy.

The service agreement is designed to accelerate the Bank’s ambition to become a truly digital business with IBM cloud capabilities.

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The accord will see IBM build and manage TSB’s private cloud environment as well as running services across TSB’s core banking platforms. The infrastructure will be operated and run by IBM under the bank’s supervision.

TSB will host and manage select services on a private cloud operated by IBM. The bank expects to be able to strengthen IT resilience and leverage higher value technology, including AI, to deliver new innovative cloud-native services to its customers.

The deal follows the bank’s pledge to invest £120m to transform digital channels over the next three years. The financial commitment is part of TSB’s 2022 strategic plan, announced by CEO Debbie Crosbie last November.

The agreement also builds on TSB’s commitment in March 2019 to consolidate its IT operations and optimise how it runs its IT infrastructure and supplier relationships.

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All banking channels and applications on a unified cloud platform

The IBM partnership is the first step in TSB’s strategy to optimise its new state-of-the-art platform which provides multi-cloud and data capability for the bank.

All core banking channels and applications—including ATMs, internet banking, mobile banking, and high street branches—will now run on a unified cloud platform.

According to the bank, this will offer customers the best services while ensuring the security and confidentiality of their data.

A new technology centre in Edinburgh

As part of its game plan, TSB will create a new technology centre in Edinburgh, bringing around 100 new IT jobs to the region. These, the bank says, will include technical specialists, data engineers and analysts, and IT run specialists.

The new Technology Centre will be based in Henry Duncan House in George Street, opening in April 2020.