TIAA, a provider of financial services in the academic, research, medical, cultural and government fields, has launched its new voice biometric authentication for a more seamless client experience.
Using the voice recognition functionality, customers can create a ‘voiceprint’ that will enable them securely identify themselves when they call to speak to a representative, transfer funds or check their account balances, TIAA said.
Customer will no longer need to remember password, PIN or account number.
The system will capture customer’s unique voiceprint when they enroll in the functionality. By using their secure vocal password, customers will be able to skip many of the various authentication steps used today, the company added.
TIAA claims that the system is equipped to detect and safeguard against voice recordings.
TIAA chief digital officer Scott Blandford said: “We continuously strive to provide a better overall customer experience. The vocal password capability is the latest example of how TIAA is leveraging game-changing technology to transform the way our customers manage their finances – and ultimately make it easier than ever to effectively prepare for retirement.”
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