Taiwan-based O-Bank (Wangdao) has transformed into a digital commercial bank with the assistance of Avaya multi-channel Customer Engagement technologies, including Avaya Breeze.
The transformation enables O-Bank to serve customers for long hours and beyond boundaries. The bank can offer personalized service to customers by interacting directly through video.
Go deeper with GlobalData
Access deeper industry intelligence
Experience unmatched clarity with a single platform that combines unique data, AI, and human expertise.
Avaya’s platform will assist O-Bank in enhancing customer engagement and deliver efficient service, not compromising on quality.
Avaya Breeze along with client SDK enables O-Bank to support various business processes to abide by regulatory framework. The open standard architecture enables the bank in reducing operational costs.
O-Bank vice president Lin Tom said: “Avaya solutions provide the characteristics and advantages that meet our needs, allowing us to establish a simple and responsive contact center integration framework and help us succeed in the digital banking market in Taiwan.”
Avaya Greater China president Chen Wei said: “Our successful partnership with O-Bank has provided valuable experience for Avaya’s transformation and added to our continued confidence.”
US Tariffs are shifting - will you react or anticipate?
Don’t let policy changes catch you off guard. Stay proactive with real-time data and expert analysis.
By GlobalData
