Qatar Islamic Bank (QIB) launches digital onboarding enabling new customers to open accounts in a fast, simple and convenient way. In particular, new customers can open a QIB Savings or Misk account via the QIB mobile app.

After downloading the app, customers can scan the required documents to open an account remotely. That is a Qatari ID card for local residents and passport for expatriates. In addition, new account holders take a selfie and fill in details of their personal data.

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Following real-time verification, the account is set up and a bank representative contacts the customer within a few minutes. The bank then makes arrangements to deliver the new customer’s debit card.

QIB launches digital onboarding and live chat

QIB is also launching live chat as part of the onboarding process. This allows customers to get in touch with QIB if they have any queries.

D Anand General Manager, Personal Banking Group, says: “QIB takes pride in introducing the digital onboarding experience. The launch of this innovative process is testament to the bank’s commitment to the current digital demands.

“Digital onboarding will allow customers to conveniently and seamlessly open an account in few minutes.  This enables us to better serve our customers. And it eliminates the waiting hours and paperwork while starting a new banking relationship,” Anand adds.

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According to QIB, the Misk Account aims to encourage savings by building and rewarding positive financial habits. Other recent QIB digital innovations include its Instant Finance offering. This enables salaried Qatari customers to get pre-approved finance through QIB’s Mobile App within minutes.

QIB is the oldest Islamic bank in the country. It currently holds 42.3% share of the Islamic banking sector and approximately 11% of the total domestic banking sector.

As of end 2018 QIB has total assets of around QAR153.2bn ($42.1bn).