Nationwide, the world’s largest building society, has agreed a six-year contract with BT for the telecommunications company to continue providing its network infrastructure.
The new infrastructure, as part of Nationwide’s digital transformation strategy, will allow the building society to introduce the latest customer-facing and back office technologies.
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Building on the existing network delivered by BT, the new network will connect Nationwide’s entire UK retail banking operations, spanning approximately 700 branches, regional administration centres and contact centres. In addition, it will support applications and services delivered to over 15 million Nationwide customers and 17,000 employees.
Speaking to RBI, Ashish Gupta, president, UK corporate and global banking & financial markets, BT Global Services, said: "It’s quite a significant upgrade. Obviously, as technology changes, it became imperative of us to be able to keep our technology refreshed. With the nature that customers are now banking with Nationwide, which even over the last five years has changed quite materially, there needs to be quite a shift in terms of the levels of resilience, the levels of bandwidth going into the stores and the level of uptime that is required.
"There’s going to be a fair bit of upgrades to the infrastructure for customers in terms of security and agility of online banking capabilities. I think nationwide are gaining a good market share through trying to be the first in the market from an innovation perspective and from an omnichannel perspective."
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