The UK’s largest mutual Nationwide Building
Society has commissioned international construction services
company ISG to deliver a branch refurbishment programme.

The branch investment programme will cover the
entire 700-branch-strong Nationwide network and run until 2013 with
the aim of delivering improved customer service.

SG will carry out improvement works across a
range of different sized branches, with differing refurbishment
requirements.

ISG said that that the project will be
delivered while the branch network continues to be open to the
public with ISG working out of hours to minimise disruption and
ensure completion is achieved on schedule.

Kevin Dengate, ISG’s managing director for
retail banking and shopfitting, said: “Nationwide is the world’s
largest building society and securing a place on this framework
adds to our portfolio of retail financial sector clients.

“The face to face experience remains a key
element of Nationwide’s customer commitment and this latest
infrastructure investment reinforces the building society’s high
street ambitions.”

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Nationwide’s branch investment programme augments
an overhaul announced last October of its internet banking channel,
in a project with IBM.