National Australia Bank (NAB) has decided to recruit 1000 new customer service staff to assist Covid-19 impacted borrowers.
The move comes at a time when as many as 80,000 home borrowers delayed their loan repayments for up to six months due to the on-going crisis.
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The new recruits will be trained to chat with the home loan customers and assist them in explaining the penalties of deferring loan repayments.
They will also help the customers in resuming their loan repayments.
NAB chief customer experience officer Rachel Slade said: “A previous couple of months have actually been extremely challenging for many Australians as well as this is a possibility for us to talk to clients that have actually asked for a settlement time out as well as inspect exactly how they are doing.
“We know many of our customers will continue to feel the impact of Covid-19 for a long time and our expanded team will mean we can be available to support them through this.”
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By GlobalDataThe bank also claims that it is concerned about the kind of impact these deferments may have on the home rates.
Last month, ANZ had predicted that the real estate prices in Canberra may plunge 10-15% in the next 12-18 months.
