UK-based Metro Bank has unveiled a new online mortgage portal, designed to enable brokers and direct customers to fill online applications for residential mortgages.
Leveraging the new portal, the bank’s broker partners can self-register on the system and complete full mortgage applications online, comprising a full affordability assessment in line with MMR criteria.
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The lender said that the new portal aligns its manual underwriting process, by offering immediate decisions where possible, and referring more complex cases to the lender’s mortgage team who will decide on a case-by-case basis.
Metro Bank mortgages director Richard Saulet said, "The new online mortgage portal will make a big difference to our customers and broker partners, who will benefit from the enhanced technology."
"Most importantly, this is enhanced technology supported by a human touch, with manual underwriting continuing to be central to our offering," Saulet added.
In order to provide hassle free service, the bank is also offering a dedicated helpdesk to customers.
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By GlobalDataThe online system will be helpful for direct customers who apply for mortgages directly through a Metro Bank store, mortgage adviser or private banker, with the customers to benefit from one single point of contact throughout the application process.
The system will also update customers at important stages in the application process by sending text and email messages.
