Lloyds TSB has received more than a quarter of
customer complaints in the six months to June 2010, the Financial
Ombudsman Service said in its latest complaints
data.
The state-backed lender received 12,750 of
total new complaints in the first half of the year, making it the
most complained about bank for the
second year in a row.
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The ombudsman service, which settles disputes
between consumers and businesses providing financial services, said
five financial services groups continued to have more than 3,000
complaints each, which together accounted for 47,507 cases.
Barclays ranked second with 7,991 complaints
and Bank of Scotland was third with 6211 complaints.
Customer complaints received at Santander
stood at 4,881 and 3,286 at HSBC.
This is the third time the ombudsman has
published specific data about the number of complaints it has
received and resolved.
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By GlobalDataIn the six months to the end of June, the
service received a total of 84,212 new complaints – a slight
increase on the 82,136 cases received in the second half of
2009.
The data is in line with the general public’s
lack of trust in financial services during the past two
years.
YouGov, the research and polling company,
compiled data to show that 57% of the general public (from a sample
size of 2,105) trust high street banks less to look after their
money in light of the economic crisis. Just 4% trust banks
more.
The high street banks’ category
recorded the worst level of trust for decreased trust, in
comparison with credit card companies’ (49%), pension companies’
(54%) and building societies’ (31%).
“There is an overall ‘blame the
banks’ attitude, and you can see this because even the poor old
building societies get hit and it clearly wasn’t their fault,”
YouGov chief executive Tim Britton told RBI.
YouGov made a net loss of £48,000
(not £48 million as incorrectly stated in the last issue of
RBI) for the six months to January 2010, compared to a
post-tax profit of £729,000 in the year-ago period.
