Lloyds Banking Group has unveiled plans to launch new anti-fraud technology to protect its 30 million customers across Europe from telephone fraudsters.
Developed by call centre fraud experts Pindrop, the Phoneprinting technology creates an audio fingerprint of calls by analysing 147 unique features including location, background noise, number history and call type in real-time.
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The technology will help protect against various fraud tactics such as caller ID spoofing, voice distortion and social engineering, the British banking group said.
Pindrop VP and general manager international Matt Peachey said: “Our Phoneprinting technology is highly resilient and very quickly identifies and analyses a call’s audio to indicate if a caller is suspicious. The technology can also identify multiple callers associated with the same phone number, allowing the detection and tracking of fraud rings.”
The new technology will be rolled out across the Lloyds Bank, Halifax and Bank of Scotland brands in early 2017.
Lloyds group telephony managing director Martin Dodd said: “Our partnership with Pindrop will enable us to further strengthen our multi-layered defences and allow us to continue to lead the industry in this important area.”
