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December 5, 2013updated 04 Apr 2017 1:00pm

Lloyds Banking Group launches Talking ATMs in UK

Lloyds Banking Group in the UK has launched Talking ATMs across Lloyds Bank, Halifax and Bank of Scotland, as part of its plan to enable blind and partially sighted customers to withdraw cash and check balances.

Lloyds Banking Group in the UK has launched Talking ATMs across Lloyds Bank, Halifax and Bank of Scotland, as part of its plan to enable blind and partially sighted customers to withdraw cash and check balances.

In collaboration with the Royal National Institute of Blind People, Lloyds Banking Group has tried to ensure the ATMs cater to the needs of visually impaired customers.

A total of approximately 1,300 Talking ATMs are expected to be deployed by Lloyds across the UK by the end of 2013.

The talking cash machines are equipped with an audio jack socket and a volume control button, which can ‘talk’ to customers, providing audio instructions to enable them complete their transactions.

It has also been designed in such as way that blind and partially sighted customers and those with other accessibility problems, including literacy issues and dyslexia, will also benefit from using the machines.

Lloyds Banking Group senior disability manager Graeme Whippy said, "Lloyds is proud to offer Talking ATMs to customers who need this type of assistance, as we aim to be as accessible as we can possibly be.

"We’ve worked closely with the Royal National Institute of Blind People to ensure that we get our Talking ATMs right and we look forward to hearing customers’ feedback on how they find using them."

The ATMs facilitate cash transaction with receipt, only cash transaction, cash with on screen balance, on screen and audio balance, and printed balance, among others.

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