Lloyds Banking Group in the UK has launched Talking ATMs across Lloyds Bank, Halifax and Bank of Scotland, as part of its plan to enable blind and partially sighted customers to withdraw cash and check balances.

In collaboration with the Royal National Institute of Blind People, Lloyds Banking Group has tried to ensure the ATMs cater to the needs of visually impaired customers.

Go deeper with GlobalData

Data Insights

The gold standard of business intelligence.

Find out more

A total of approximately 1,300 Talking ATMs are expected to be deployed by Lloyds across the UK by the end of 2013.

The talking cash machines are equipped with an audio jack socket and a volume control button, which can ‘talk’ to customers, providing audio instructions to enable them complete their transactions.

It has also been designed in such as way that blind and partially sighted customers and those with other accessibility problems, including literacy issues and dyslexia, will also benefit from using the machines.

Lloyds Banking Group senior disability manager Graeme Whippy said, "Lloyds is proud to offer Talking ATMs to customers who need this type of assistance, as we aim to be as accessible as we can possibly be.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

"We’ve worked closely with the Royal National Institute of Blind People to ensure that we get our Talking ATMs right and we look forward to hearing customers’ feedback on how they find using them."

The ATMs facilitate cash transaction with receipt, only cash transaction, cash with on screen balance, on screen and audio balance, and printed balance, among others.