NIC Bank Kenya has completed digital transformation by deploying Newgen’s Business Process Management based banking solutions for its several banking processes.

The digital transformation is expected to streamline banking operations thereby increasing customer satisfaction and productivity.

During the process, Newgen implemented its OmniFlow Intelligent Business Process Suite (OmniFlow iBPS) and Enterprise Content Management (ECM) Suite which includes OmniDocs and OmniScan.

These solutions upgraded the bank’s business and personal banking offerings including account opening, credit card, loan origination as well as asset finance and credit scoring.

NIC Bank director of technology & operations Julius Kamau said: “Our goal is to achieve greater efficiency and enhanced customer experience by offering superior and consistent service across all our touch-points.

“Newgen’s world-class BPM & ECM product suite has automated our business processes and helped us to achieve business excellence resulting in increased productivity and faster services to our customers.”

Additionally, NIC Bank implemented blacklist check, de-duplication check, credit risk check and FATCA compliance application.

Newgen Software chairman and managing director Diwakar Nigam said: “NIC Bank has always been at the forefront of applying new technology to meet the growing customer demands.

“It had an aggressive strategy to expand its number of branches and at the same time, provide enhanced products and services to its customers.”

NIC Bank Kenya is a unit of NIC Group, a registered non-operating holding company which also manages NIC Bank (Uganda), NIC Bank (Tanzania), NIC Securities, NIC Capital, NIC Insurance Agents and NIC Leasing.

It has 48 branches across the African nations of Kenya, Tanzania and Uganda, and employs around 1,000 people.